Terms & Conditions

Terms

All orders must include complete shipping, billing, and garment information, and must be accompanied by an approved credit app, or full payment. Net 30 days available for all credit approved accounts. Download the new Customer Packet here.

Paying by credit card MasterCard, VISA, Discover and American Express are accepted if processed before shipping. Download the Credit Authorization here.

Any customer without a credit approval or credit authorization on file will be required to put 50% down before processing and 50% before shipping. The title of the goods purchased on a credit term shall remain in seller until the entire purchase price, as well as all other sums owed by customer to seller, have been fully satisfied.

Shipping

All orders will ship via FedEx or UPS Ground. Expedited service is available at the customer’s request. If you have a preferred Freight Agent or Freight Forwarder, please advise at the time your order is placed. Large orders and consolidated smaller orders over 150lbs can be shipped with various freight forwarders provided the customer can accommodate freight on pallets. Please provide your dock information at the time of order. Customers are responsible for paying all duties and taxes applied to their order. Duties & Taxes are determined by each countries government and vary from country to country. D&T are determined based on garment fiber content & country of origin.

Quality Guarantee

Quality of our products and service is a primary focus. The finest dyes are used, but exact color matches between dye lots and complete color fastness in all dark colors cannot be guaranteed. Some shrinkage in garments is unavoidable. Garment variation depends on the process and the fabric.

Backorder Policy

It is our number one goal to ship orders to you on time. We occasionally ship an order with a few items missing. All orders within 10% of the original amount ordered, per size and per garment are considered complete, and will ship unless instructed otherwise. Backorders will be placed for shortages over 10% or more pieces of a multi-color screen-printed design. There are two reasons why an order might not ship complete with all items ordered: 1. Upon inspection by the quality control department, some garments may be pulled if they do not meet our expectations. 2. Garments may not be available that meet the expected ship date. All back orders will be held for 60days.

Credit and Return Policy

Customer satisfaction is our primary focus, and we stand behind the quality of our products and services. On occasion, a substandard garment may get past our Quality Control process. If this happens and you receive defective merchandise, please call your Customer Service Representative. We will not accept returned merchandise without prior authorization. When filing a claim, please complete the Customer Credit and Return Request Form and fax to 1-800-381-0329 or 636-332-5296 for credit authorization. Be sure to have your order #, invoice # ready when requesting credit for defective merchandise. A full credit for defective merchandise will be issued as long as we are notified within 30 days of receipt of the defective merchandise and all necessary paperwork is filled out. Goods may only be returned for defects or non-conformity with the order.

Cancelation Policy

Canceled orders may be subject to a minimum 10% restocking fee. Merchandise cannot be canceled from orders in progress.

Delivery Times

Ship dates are quoted at the time of your order, but can only be confirmed after art is approved and the customer has received their order acknowledgement. Dates will vary based on current capacity with a guaranteed 2 week turnaround on all template artwork. We will do everything we can to meet any must-have dates, but additional rush fees may apply. A rush on Tartwork requires a $50 additional rush fee. A rush on production requires a $1 upcharge per garment. The customer is responsible for any expedited shipping charges associated with the order.

Pricing

Orders are accepted at the price in effect at the time of receipt. Prices are subject to change without notice. All art production fees will be billed after 60 days if we have not received an order.

Currency

All pricing is in US dollars.
 All past due accounts are subject to a finance charge of 2%. All bank fees for returned checks will be collected from the customer. Past due invoices will delay the processing of new orders and may be held until your balance is paid.

Missouri Tax Policy

Any goods purchased to be resold in Missouri fall under a Sales or Use Tax Exemption that may be offered to customers using form 149.

Resale Exemption Certificate

Please choose your state’s exemption certificate via the links below. Complete the exemption certificate with your Business information, including your state’s retailer/reseller ID Number. Sign and Date the form and return to us for processing. The following states will accept both their own state’s exemption certificate and the SST (Streamlined Sales Tax) Certificate. Arkansas, Kentucky, Missouri, Minnesota, Nevada, North Carolina, North Dakota, Ohio, and Wisconsin.

If you are located in Florida, Louisiana, New Mexico or Washington, please remit a copy of your current state issued Resale/Reseller Certificate. Completing an exemption certificate is not necessary. The completed form must be submitted to Stratman Apparel either by email to Ardept@rkstratman.com or by Fax to: RKS AR Dept. Any questions in regards to completion of the appropriate state’s exemption certificate may be directed to Ardept@rkstratman.com

Credit Application and Credit Card Authorization

Download the Credit Application here.

Download the Credit Authorization here.

Stratman Apparel

680B Parr Rd.
Wentzville, MO 63385
Local: (636) 332-5636
Phone: 1-800-536-3631
Fax: (636) 332-6553
Hours: 7:30am - 5pm (CST)