We are in need of a Resale Exemption Certificate for your business. Please send a copy of this certificate to ARDept@rkstratman.com. Contact us if you have questions or need assistance: 1-800-536-3631. Have a great day!
- Stratman Apparel
We do not have an approved credit authorization on file. Any orders will be held in a hold for payment until we receive an approved credit authorization or 50% down payment. Please download, fill out and return by fax: (636) 332-6553. Have a great day!
- Stratman Apparel
Net 30 days is available for all credit approved accounts. All orders are subject to credit approval prior to processing. MasterCard, VISA, Discover and American Express accepted. Any customer without a credit approval will be required to put 50% down before processing. You can download the credit approval form here and fax back to 1-800-381-0329.
All orders will ship via FedEx or UPS Ground. Expedited service is available at the customer’s request. If you have a preferred Freight Agent or Freight Forwarder, please advise at the time your order is placed. Large orders and consolidated smaller orders over 150lbs can be shipped with various freight forwarders provided the customer can accommodate freight on pallets. Please provide your dock information at the time of order. Customers are responsible for paying all duties and taxes applied to their order. Duties & Taxes are determined by each countries government and vary from country to country. D&T are determined based on garment fiber content & country of origin.
Quality of our products and service is a primary focus. The finest dyes are used, but exact color matches between dye lots and complete color fastness in all dark colors cannot be guaranteed. Some shrinkage in garments is unavoidable. Garment variation depends on the process and the fabric.
It is our number one goal to ship orders to you on time. We occasionally ship an order with a few items missing. All orders within 10% of the original amount ordered, per size and per garment are considered complete, and will ship unless instructed otherwise. Backorders will be placed for shortages over 10% or more pieces of a multi-color screen-printed design. There are two reasons why an order might not ship complete with all items ordered: 1. Upon inspection by the quality control department, some garments may be pulled if they do not meet our expectations. 2. Garments may not be available that meet the expected ship date. All back orders will be held for 60days.
Customer satisfaction is our primary focus, and we stand behind the quality of our products and services. On occasion, a substandard garment may get past our Quality Control process. If this happens and you receive defective merchandise, please call your Customer Service Representative. We will not accept returned merchandise without prior authorization. When filing a claim, please complete the Customer Credit and Return Request Form and fax to 1-800-381-0329 or 636-332-5296 for credit authorization. Be sure to have your order #, invoice # ready when requesting credit for defective merchandise. A full credit for defective merchandise will be issued as long as we are notified within 30 days of receipt of the defective merchandise and all necessary paperwork is filled out. Goods may only be returned for defects or non-conformity with the order.
Ship dates are quoted at the time of your order, but can only be confirmed after art is approved. Dates will vary based on current volume. Approximate times: 2-4 weeks after art approval and/or existing art. RK Stratman will do everything we can to meet any must-have date, but we cannot guarantee it. A 20% additional rush fee may apply. Customer is responsible for any expedited shipping charges associated with the order.
All pricing is in US dollars. All past due accounts are subject to a finance charge of 2%. All bank fees for returned checks will be collected from the customer. Past due invoices will delay the processing of new orders and may be held until your balance is paid.
Stratman Apparel is a division of RK Stratman and must obtain a signed Missouri Resale Exemption Certificate(or your state's equivalent) as evidence that your purchase is for resale. You can download the formhere and return by fax 1-800-381-0329.